Privacy Policy

1. Introduction

RainCity.ai ("we," "our," or "us") operates the website at raincity.ai and provides AI-powered voice automation services for home services businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

When you request a demo or contact us through our website, we collect the following information:

• First name and last name
• Email address
• Phone number (optional)
• Company name
• Service type (e.g., HVAC, plumbing, electrical)
• Any message or additional details you provide
• Communication consent preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your demo requests and inquiries
• To provide, maintain, and improve our services
• To communicate with you about our products, updates, and promotional offers (with your consent)
• To analyze website usage and improve the user experience
• To comply with legal obligations and protect our rights

4. SMS, Phone, and Email Communications

4.1 Consent

By submitting a form on our website and checking the consent checkbox, you expressly consent to receive communications from RainCity.ai, including:

• Phone calls to the number you provided, including calls made using automated technology, to discuss your inquiry and our services
• SMS/text messages to the number you provided regarding your inquiry, appointment reminders, and service updates
• Emails to the address you provided regarding your inquiry, product updates, and relevant information about our services

Message and data rates may apply. Message frequency varies based on your interactions with our services.

4.2 Opt-Out

You may opt out of communications at any time:

• SMS: Reply STOP to any text message to unsubscribe. Reply HELP for assistance.
• Phone: Request to be placed on our do-not-call list during any phone conversation, or contact us at founders@raincity.ai.
• Email: Click the "unsubscribe" link at the bottom of any email, or contact us directly.

Opting out of marketing communications will not affect transactional messages related to active service requests.

4.3 No Sharing for Marketing

We do not sell, share, or provide your phone number or contact information to third parties for their marketing purposes. Your consent to receive communications applies solely to RainCity.ai.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. The types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website. We use Google Analytics to collect aggregated usage data.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

6. Third-Party Services

We use the following third-party services that may collect or process your data:

• Web3Forms: Processes demo request form submissions. Data submitted through our forms is transmitted to Web3Forms for delivery to our team. Please review Web3Forms' Privacy Policy for details on their data handling practices.
• Google Analytics: Collects anonymized website usage data to help us improve our site. Please review Google's Privacy Policy for more information.
• Vercel / AWS Amplify: Our website hosting providers may collect server logs including IP addresses and access timestamps.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Demo request data is retained for up to 24 months after your last interaction with us. Analytics data is retained in aggregated, anonymized form and is not subject to specific retention limits.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at founders@raincity.ai.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: